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FAQS

FREQUENTLY ASKED QUESTIONS

Click on a question to learn more

APPLICATION / ACCEPTANCE PROCESS
1. How do I apply for Residence?
2. What is the $500.00 deposit used for?
3. How does the Academic Year acceptance lottery work?
4. When will I find out if I have been accepted into Residence?
5. What is included in the acceptance email?
6. What if I cannot make the payment options as outlined?
7. What are Primary and Secondary Contacts?
8. When do I have to complete my acceptance information?
9. I have a medical concern and require special consideration in the room assignment process. What should I do?

MOVE-IN / MOVE-OUT
10. When can I move-into Residence?
11. Can I move in early or move out late?

LIVING IN RESIDENCE
12. How is my roommate selected?
13. When do I find out who my roommate is?
14. When do I find out what room I am in?
15. Am I required to purchase a meal plan?
16. Is housekeeping services offered?
17. What if something breaks in my room?
18. When is the front desk open?
19. Are co-ed or family accommodations available?
20. Is parking available for Residents?
21. What kind of security is in place?
22. Can I bring additional cooking devices?
23. How will I know what is going on in the Residence?
24. What if it gets really loud in Residence while I'm sleeping or studying?

TERMINATION & CANCELLATION
25. What happens if I decide to cancel or withdraw from residence?
26. If I cancel my Residence application will I receive my money back?

OTHER
27. Can I visit the Residence?
28. Can I stay in Residence over the winter break?
29. How do I get an Income Tax receipt?

APPLICATION / ACCEPTANCE PROCESS

1. How do I apply for Residence?

Applying for the Academic Year
You can apply for Residence by filling out the online application. Applications will be accepted until April 15, 2017 to be considered for the acceptance lottery. Any applications received after April 15, 2017 will be placed on a wait-list on a first-come, first-serve basis. Please note: When you apply for Residence you are required to pay a $500.00 deposit.

Applying for Winter or Summer Semester
You can apply for Residence by filling out the online application. Applications will be accepted at any time on a first-come, first-serve basis. Please note: When you apply for Residence you are required to pay a $500.00 deposit.

If you do not wish to complete your application online, paper copies can be requested from the Residence.

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2. What is the $500.00 deposit used for?

A deposit of $500.00 is required with all applications for Residence. Once you have moved into Residence, your deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a Room Inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us; once you have moved out we will compare your room inspection form to the current state of your room. Payment for your deposit can be made by Interact online, bill payments through your financial institution, certified cheque, or bank draft. Cash or interact can be made in person at the Residence.

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3. How does the Academic Year acceptance lottery work?

First-year student applicants living outside the Niagara Region who apply by April 15, 2017 will receive preferential acceptance into Residence (Criteria A). Where the number of applications in Criteria A exceeds the number of beds available, acceptance into Residence will be determined by a simple lottery.

Those applicants who are not offered Residence acceptance including first-year students living inside the Niagara Region will have the option to be placed on the first-year student waitlist. Applications from first-year students received after April 15, 2017 will be placed on the first-year student waitlist. Beds not filled by Criteria A applicants will be offered to first-year students on the waitlist on a first-come, first-served basis.

Acceptance into the Niagara College Residence for the Academic Year will take place on April 18, 2017. A lottery will be held if necessary.

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4. When will I find out if I have been accepted into Residence?

Academic Year Acceptance
Acceptance emails will be sent out starting April 18, 2017. Applicants must have been selected during the acceptance process or lottery and have met all the required deadlines. If you were not selected during the acceptance process or lottery, you will receive a waitlist notification. Please note: OSAP deferrals are not an option.

Winter & Summer Semester Acceptance
Acceptance emails will be sent out on a first-come, first-serve basis dependent upon availability during the Winter and Summer Semesters. Please note: OSAP deferrals are not an option.

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5. What is included in the acceptance email?

In the acceptance email you will receive instructions on how to complete the rest of your acceptance details online. The acceptance details will need to be completed online and asks you important information related to contact and health information, payment information, emergency contact information and personality profile questions which will help you to select a roommate. You will also be asked to review and accept the Student Residence Agreement which is a legal document that serves as the contract between you and the Residence. Please ensure that you read it carefully and keep a copy for your records.

If you do not wish to complete your acceptance online, paper copies of the acceptance forms can be requested from the Residence.

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6. What if I cannot make the payment options as outlined?

If you are unable to meet the payment options as outlined your spot will be offered to a waitlist candidate and you will forfeit your deposit.

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7. What are Primary and Secondary Contacts?

It is strongly recommended that these contacts are the parents or legal guardians of the resident. As the Primary or Secondary Contact you will serve as an emergency contact and you may also be contacted if any other significant concerns or problems arise with the resident. In the case where the Primary contact is unavailable, the Secondary contact will be contacted. Once the Residence is provided with this contact information, the Manager will notify the Primary and Secondary contacts, via the supplied email, that they have been identified as Primary/Secondary Contacts for the Resident. This email will outline the role and responsibility of the Primary/Secondary Contact and provide the Primary/Secondary Contacts with the opportunity to opt-out of this role.

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8. When do I have to complete my acceptance information?

You are required to complete your acceptance information by the following dates:

Summer Semester 2017 Acceptance Deadline: April 15, 2017
Academic Year 2017-2018 Acceptance Deadline: June 15, 2017
Winter Semester 2018 Acceptance Deadline: December 1, 2017

If you are not completing your acceptance information online the same deadlines are applicable.

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9. I have a medical concern and require special consideration in the room assignment process. What should I do?

Please provide your details on the Medical, Accessibility, and Special Consideration section when completing your acceptance information to provide us with more information about how we can support your success in Residence. Students requiring special accommodations on campus are encouraged to also contact the Disability Services office on campus.

If you are not completing your acceptance information online, please contact the Residence directly for the "Request for Special Consideration Form" to provide us with more information about how we can support your success in Residence. Please note that the Requests for Special Considerations form is taken into consideration once the student has been accepted into Residence and will not assist the student in bypassing the waitlist.

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MOVE-IN / MOVE-OUT

10. When can I move-into Residence?

The official move-in date(s) for Residence are as follows.

TERMS Start
("Move-In Day")
End
("Move-Out Day")
Summer Semester 2017 April 28, 2017 August 28, 2017
Academic Year 2017-2018 September 2, 2017 April 21, 2018
Winter Semester 2018 January 4, 2018 April 21, 2018

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11. Can I move in early or move out late?

You may move-in early or move-out late however there are specific dates and fees that apply.

EXTENDED TERMS Start
("Early Move-In Days")
End
("Late Move-Out Days")
Fees
Summer Semester 2017 N/A N/A N/A
Academic Year 2017-2018 N/A N/A N/A
Winter Semester 2018 January 4 - 6, 2018 N/A $30.00/day

If you need to move-in earlier or move-out later than the above posted date(s), please contact the Residence directly 

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LIVING IN RESIDENCE

12. How is my roommate selected?

Everyone who is accepted into Residence must fill in "Profile Questions" which is available when completing the acceptance process online. Students are then given the opportunity to browse roommates online, send messages to potential roommates, and accept roommates. If a student does not want to select their own roommate, the Residence will select a roommate for you based on your answers to the "Profile Questions". You may request to live with your friends while in Residence, as long as you have both been accepted and you both request to live with each other. Please note that there are no co-ed suites available.

If you are not completing your acceptances details online, the Residence will pair students together.

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13. When do I find out who my roommate is?

Academic Year
At the beginning of August we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate(s) in order to get to know them better.

Winter or Summer Semesters
Prior to moving in we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate(s) in order to get to know them better.

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14. When do I find out what room I am in?

You will find out who your roommate is; we do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival.

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15. Am I required to purchase a meal plan?

It is not mandatory to purchase a meal plan while living in Residence. Niagara College does offer meal plans through their food service provider Chartwells. If you are interested in purchasing a meal plan please visit: www.dineoncampus.ca/niagara

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16. Is housekeeping services offered?

Yes there is! The Residence offers weekly light housekeeping services to our residents. This means that every week a housekeeper will come to your suite and clean your bathroom and kitchen areas and mop the floors. Housekeeping staff are unable to touch your personal belongings and therefore to allow for a full cleaning to occur to these areas you must make sure your counters, table tops, floors and shower areas are clear of any items. Please be aware that our housekeeping staff will not enter your bedrooms and therefore the bedrooms are the student's responsibility to clean. The Residence has vacuums available at the front desk for your use.

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17. What if something breaks in my room?

If something breaks in your suite, you can fill out a maintenance requisition available through the Residence Portal. This form authorizes our maintenance staff to enter you room between the hours of 9:00 AM to 3:00 PM to repair the damages you have requested. This request may take a few days to get to so we ask you be patient. If it is an emergency we ask that you alert our staff to the situation. Please note that any damage to the suite that has occurred at the fault of the resident will be billable.

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18. When is the front desk open?

The Residence front desk is open 24 hours a day 7 days a week. We are available for questions, comments and/or concerns at anytime you have some. Please stop down and get to know our Residence Services Representative during your first few weeks here at Residence.

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19. Are family or co-ed accommodations available?

The Residence does not offer any family or co-ed accommodations.

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20. Is parking available for Residents?

Parking is available to Residents who purchase a Parking Permit from the College. For detailed Parking Information, please refer to the Residence Handbook & RCLS and Parking Services information online at www.niagaracollege.ca/parking

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21. What kind of security is in place?

The Residence offers great security from the moment you pass through the controlled access main entrance, until you slide your electronic card into your suite door. Video cameras are located in all common areas, hallways and entrances. The front desk is also staffed 24 hours a day 7 days a week.

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22. Can I bring additional cooking devices?

All cooking devices must have automatic shutoff, be approved by CSA, and must not have an open element (for example hot plates and indoor grills are not permitted). All appliances will be checked for approval by a Residence staff member.

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23. How will I know what is going on in the Residence?

Your Resident Advisor's (RA's) are always organizing events that are educational as well as events that are strictly for fun. These events allow you to meet people in your new community. Check out bulletin boards located on each floor throughout the building, attend floor meetings, and let your RA know what type of activities you would like to see in Residence.

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24. What if it gets really loud in Residence while I'm sleeping or studying?

If you are disturbed at anytime of the day or night, before contacting the front desk, please try to talk to the resident(s) who is/are causing the disturbance first. Get to know your neighbours and build a respectful community. If the disturbance continues notify the front desk and a manager or RA will help you reach an acceptable volume by speaking to the resident(s). At the same time, remember to be reasonable with the level of volume you produce as well.

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TERMINATION & CANCELLATION

25. What happens if I decide to cancel or withdraw from residence?

Please refer to the cancellation policy located here: Termination and Cancellation Policy.

Cancellations occur prior to move-in. If you wish to cancel your residence application or the Student Residence Agreement, you must cancel through My Housing Portal prior to move-in.

Withdrawals occur after move-in. If you wish to withdraw from residence, please contact the front desk for a Residence Withdrawal Form. You must return it to the front desk within 5 business days of the anticipated departure date.

Cancellations will not be accepted over the phone. Please note that the Residence operates independently from the Institution and if you cancel your application or enrolment at the Institution, you will also need to cancel your Residence application. Refunds will be issued by the Manager as detailed in section 8.06 of the Student Residence Agreement.

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26. If I cancel my Residence application will I receive my money back?

Please refer to the cancellation policy located here: Termination and Cancellation Policy

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OTHER

27. Can I visit the Residence?

We would be happy to have you visit the Residence. Stay overnight and take advantage of the special rate of $79.95 per night (plus taxes, based on double occupancy, based on availability) we are offering to all Residence applicants and their families.

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28. Can I stay in Residence over the winter break?

Residents can apply at the front desk to stay during the Winter Break. You must submit your application prior to November 15, 2017 if you plan on staying for either part of or the entire break. There in an additional charge of $300.00 to stay over during this time. The Residence will re-open on January 8, 2018.

WINTER BREAK Start End Winter Break Fee
Academic Year 2017-2018

December 17, 2017

January 7, 2018 $300.00

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29. How do I get an Income Tax receipt?

The Residence is a "designated Residence" for property tax and rent purposes, meaning that Residence fees cannot be claimed on income tax returns. The only claim that is allowed is $25.00 for the year (with no receipt necessary), as directed by the Ontario government: 5006-TG, T1 General 2012 - ON-BEN Application for the 2017 Ontario Trillium Benefit and the Ontario Senior Homeowners' Property Tax Grant. For this reason, the Residence does not issue tax receipts for Residence fees.

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